1. Data We Collect
We collect the following data when you use our platform:
- Name and email address (via account registration)
- Phone number (for order and payment processing)
- Delivery address (for order fulfillment)
- Payment information (processed securely by Stripe or MTN)
- Device and browser information (for security purposes)
- Order and transaction history
2. How We Use Your Data
- To process and fulfill orders
- To process payments and disbursements
- To communicate order updates and support
- To prevent fraud and ensure platform security
- To improve our platform and services
- To comply with legal obligations
3. Data Sharing
We do not sell your personal data. We share data only with:
- Payment processors (Stripe, MTN MoMo) solely for transaction processing
- Delivery partners (Uber Direct, Glovo) solely for order fulfillment
- Legal authorities when required by law
4. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and associated data
- Withdraw consent for marketing communications
To exercise these rights, contact us at privacy@max18tech.com
5. Data Security
We implement industry-standard security measures including SSL encryption, secure database hosting, and access controls. Payment data is never stored on our servers — it is handled exclusively by PCI-compliant payment processors.
6. Cookies
We use essential cookies only — for authentication and cart persistence. We do not use advertising or tracking cookies. You may disable cookies in your browser settings but this may affect platform functionality.